Refunds

– NO REFUND POLICY effective from 15 Nov 2021

– We are however happy to exchange your item for an alternative product. Should you not find a product at the time of your return, we will issue a Credit Note which can be used to purchase a Plaasmeisie product at a later time.

There are a number of sections in the Consumer Protection Act that allow goods to be returned, but it is important to note, that there is no general right of return. Example, when a consumer buys an item from a store and the next day they regret spending the money or simply do not like the item, the consumer cannot return the item for a refund. Some retailers do allow this, but it is not a consumer’s legal right to do so.

As stated above, Plaasmeisie is happy to issue a credit note to our clients that can be used in store on a later date.

Please click on the below link whereby a South-African Law Firm writes in simple terms the right of the Consumer and the Supplier (as per South-African Consumer Protection Act)

WHEN IS A CONSUMER ENTITLED TO A REFUND?

Exchanges

– Plaasmeisie PTY LTD has a 30 day return policy, which means that you have 30 days from the Invoice Date to request a return (for a credit note) or an exchange.

– To be eligible for an exchange or return, the product must arrive at our store in the original Plaasmeisie Box, undamaged and UNWORN.

– A damaged product returned to Plaasmeisie due to inadequate protective packaging will not be Credited at the full value in which it was baught. Please therefore ensure that the Plaasmeisie Product Box is wrapped in plastic and sealed. Courier labels must be placed on the outer wrapped packaging.

– A R20 levy will be deducted when the exchange or credit note is processed for damaged product boxes.

– Returns and Exchanges will be done to the value of the shoes, less the courier costs.

– The return and exchange process will start once the product is back in store.

– Plaasmeisie is not responsible for the Courier Fee to return and / or exchange a client product.

Courier Return Fee : R120

Courier Exchange Fee : R240

Clearance Sale Items & Returns

– Items on Clearance Sale CAN NOT be returned or exchanged. Insure that you select the correct shoe size before you pay.

Please contact our store to start the return or exchange process by whatsapp on 079 081 0262 or e-mail sales@plaasmeisie.co.za