Search for the item, and click on the shop button.

The order will be added to your shopping basket.

Once you are done selecting all the items you would like to buy, check out.

Your details will be consolidated and automatically sent to Plaasmeisie for processing.

We offer various options on checkout:

1) Debit or Credit card via the Payfast Application.

2) Pay by EFT – Once you have placed your order, you will receive an e-mail automatically from our system with our bank details. Please use your online order number as the payment reference.

3) PayJustNow – LayBuy Option

Visit https://payjustnow.com/ follow the easy sign up steps

Pay in 3 easy instalments. Once you have made your first instalment option we will ship your goods.

We offer different payment options :

1) Credit or Debit Card via the Payfast Application

2) EFT Payment

3) PayJustNow – Laybuy Option

Our Online Store and Physical Store at the Mall of the South carry the same stock. If our website does not show stock, then we are out of stock, and the item will not be available in-store. If our store doesn’t have the physical stock, then the items can not be ordered online. It means, that WE ARE SOLD OUT.

We use THE COURIER GUY or SKYNET as our two standard services.

POSTNET to Postnet can be used on request.

We pack and courier your package on the same day that your payment reflects in our bank account.

Unfortunately, proof of payment alone is not confirmation of the funds received. Should you need your item urgently, please ensure to pay by card online via the Payfast Application, or for EFT payments, make an immediate payment.

Your Order will be delivered to you within 2 to 4 working days (depending on the distance between Johannesburg and your designated delivery address)

We charge a flat rate of R120 per package, no matter the distance and size of the box, to all areas within South Africa.

You may also collect your order from our Store at Mall of the South in Johannesburg or send your own courier to collect from our store, should you wish to do this instead. You will find an option to check out to select “Client to Collect” order.

Once we have packed your order, you will receive a courier reference number by e-mail that you can use to track your order on the courier website. We will indicate which courier service was used.

Visit the courier Company Website to Track

www.thecourierguy.co.za 

Type your unique tracking number in to check.

Please allow up to 24 hours for the reference number to reflect to give the courier services enough time to check your package into their HUB. If it doesn’t show, wait a little while and try again.

REFUNDS

– NO REFUND POLICY effective from 15 Nov 2021

– We are, however happy to exchange your item for an alternative product. Should you not find a product at the time of your return, we will issue a Credit Note which can be used to purchase a Plaasmeisie product at a later time.

There are a number of sections in the Consumer Protection Act that allow goods to be returned, but it is important to note, that there is no general right of return. Example, when a consumer buys an item from a store and the next day they regret spending the money or simply does not like the item, the consumer cannot return the item for a refund. Some retailers do allow this, but it is not a consumer’s legal right to do so.

As stated above, Plaasmeisie is happy to issue a credit note to our clients that can be used in store on a later date.

Please click on the below link whereby a South-African Law Firm writes in simple terms the right of the Consumer and the Supplier (as per South-African Consumer Protection Act)

https://visagievos.co.za/2021/06/04/when-is-a-consumer-entitled-to-a-refund/

EXCHANGES

– Plaasmeisie PTY LTD has a 30 day return policy, which means that you have 30 days from the Invoice Date to request a return (for a credit note) or an exchange.

– To be eligible for an exchange or return, the product must arrive at our store in the original Plaasmeisie Box, undamaged and UNWORN.

– A damaged product returned to Plaasmeisie due to inadequate protective packaging will not be Credited at the full value in which it was bought. Please therefore ensure that the Plaasmeisie Product Box is wrapped in plastic and sealed. Courier labels must be placed on the outer wrapped packaging.

– A R20 levy will be deducted when the exchange or credit note is processed for damaged product boxes.

– Returns and Exchanges will be done to the value of the shoes, less the courier costs.

– The return and exchange process will start once the product is back in store.

– Plaasmeisie is not responsible for the Courier Fee to return and / or exchange a client product.

Courier Return Fee : R120 OR Courier Exchange Fee : R220

CLEARANCE SALE ITEMS & RETURNS

– Items on Clearance Sale CAN NOT be returned or exhanged. Ensure that you select the correct shoe size before you pay.

Please contact our store to start the return or exchange process by sending an e-mail to sales@plaasmeisie.co.za

PRODUCT DEFECT POLICY

NEW PRODUCTS

– Plaasmeisie will inspect each product for any quality defaults and will not send a product out unless we are certain that the product is up to standard. Should you find a default and it is the last of its kind in store, we will notify you of the defect before the product is sent out, to get your consent or advise of the next step.

– In the event that you do receive a product with a defect that was missed by our team before shipment, please notify us of any defect found in your new product, within 3 days of delivery, in writing with photos of the product attached.

E-mail to sales@plaasmeisie.co.za

Keep in mind that our products are handmade and each item is unique.

PRODUCT DEFECT POLICY ON USED & WORN PRODUCTS

– Our defect warranty period is Valid 21 days from Invoice Date. We can not be held liable for defects after this period.

We are proud of the quality leather and workmanship of our products.

Defect products will be inspected to determine if the product can be repaired. A repair lead time will be communicated with you.

Should we find that the product can not be repaired, we will replace the product with the same or a similar product.

Product replacements will be at the full discretion of Plaasmeisie, and a client will not have the right to decide if a product is to be replaced or repaired.

DAMAGE DUE TO EXCESSIVE WEAR

– Please note that damage to our products as a result of excessive wear, or by not taking the correct leather care steps, will NOT be considered for repair or replacement.

– Please notify us in writing with photos of the defective product attached to the e-mail as soon as the fault is noted, but within the 30 day period.

LEATHER IS A NATURAL PRODUCT

By purchasing a leather product from Plaasmeisie, you acknowledge the following:

– Leather is a Natural Product and will often display traces of the animals past life, such as brand marks, wrinkles, veins, healed scars and different fibre density and colouring.

– No two pieces of leather are the same.

– The leather colour advertised on our website may be lighter or darker in comparison top the product received.

– The tanning and colour processing of each hide will also influence the final product.

E-mail sales@plaasmeisie.co.za

_________________________________________

Each case will be handled individually.

We would like to ensure that our clients have a great buying experience.

Unfortunately, custom / personalized orders, cannot be returned for a refund or exchanged, due to the nature of the specific order which we won’t be able to be resold.

Take note that leather is a natural product, and each item is unique. The leather colour on our website and the product that you receive may be slightly different in colour, as natural light plays a role as well as the weather conditions at the time of our product photoshoots. 

A slight change in leather colour being lighter or darker is not the basis to return a product or request a refund. 

Once your order has been dispatched from our premises, Plaasmeisie can no longer be held liable for any loss or damage to the item.

In the event that the courier company misplaced your package, and we have evidence to proof this, Plaasmeisie can submit a claim to reimburse the value of the package up to R1000.

In the event that the claim is not approved, Plaasmeisie can not be held responsible for such loss, and the replacement of the goods ordered from us, will then be at the cost of the client.

Online and In Store

Our Online Store and Physical Store at the Mall of the South carry the same stock.

If our website does not show stock, then we are out of stock and the item will not be available in store.

If our store doesn’t have the physical stock, then the items can not be ordered online.

WE ARE SOLD OUT.

We do not take payment or deposits for items that are sold out / out of stock unless you as our client insist on wanting to pay a deposit to place the product on back order.

Should an item be out of stock, we will place your details onto our NOTIFY WHEN STOCK ARRIVE list. Please NOTE that we do not see this as an ORDER PLACED. We are merely taking note that you are interested in purchasing an item that we do not have stock of at the time and we ensure to keep you informed when the item is back in stock so that you can order and pay.

Once an item is back in store, we will sms you to notify you that it’s in stock.

We receive a limited amount of stock per item / per size. If you would like to purchase the in stock item, please respond to our message to inform us immediately, and we will be happy to keep the item aside until we receive your payment. Items can only be kept aside for max 3 days.