CUSTOMER INFORMATION
Every mood, every moment, every state of mind.
What you feel should have an expression in what you wear. Follow your heart and be true to your soul. Everything else will fall into place.
SIZING GUIDE
Our shoes are a standard South African cut size and as such run true to size in most styles but not ALL sizes.
A SIZE GUIDE note is available next to the shoe photo or underneath each shoe description in our online store. This will assist in selecting a correct size for you.
Keep in mind, that leather is a natural product which will stretch and form around your foot. It is better to have the shoe fit a little tighter at first.
We are all uniquely created, therefor please keep in mind that this is a SIZE GUIDE ONLY. Plaasmeisie can not be held responsible for the exchange costs should the shoe not fit 100%. You know your feet best, it is up to you to make the correct judgement.
If you are still uncertain of the best shoe size in our ranges, feel free to contact us for further advice on the best fit. We do have an exchange policy in place. Please refer to our Store Policy Section.
Placing an order
How do I place an order?
Search for the item, and click on the shop button.
The order will be added to your shopping basket.
Once you are done selecting all the items you would like to buy, check out.
Your details will be consolidated and automatically sent to Plaasmeisie for processing.
How do I make payment?
We offer various options on checkout:
1) Debit or Credit card via the Payfast Application.
2) Pay by EFT – Once you have placed your order, you will receive an e-mail automatically from our system with our bank details. Please use your online order number as the payment reference.
3) PayJustNow – LayBuy Option
Visit https://payjustnow.com/ follow the easy sign up steps
Pay in 3 easy instalments. Once you have made your first instalment option we will ship your goods.
What type of payment methods do you accept?
We offer different payment options :
1) Credit or Debit Card via the Payfast Application
2) EFT Payment
3) PayJustNow – Laybuy Option
What if an item is out of stock?
Our Online Store and Physical Store at the Mall of the South carry the same stock. If our website does not show stock, then we are out of stock, and the item will not be available in-store. If our store doesn’t have the physical stock, then the items can not be ordered online. It means, that WE ARE SOLD OUT.
Shipping
What are your shipping times?
We use THE COURIER GUY or SKYNET as our two standard services.
POSTNET to Postnet can be used on request.
We pack and courier your package on the same day that your payment reflects in our bank account.
Unfortunately, proof of payment alone is not confirmation of the funds received. Should you need your item urgently, please ensure to pay by card online via the Payfast Application, or for EFT payments, make an immediate payment.
Your Order will be delivered to you within 2 to 4 working days (depending on the distance between Johannesburg and your designated delivery address)
Shipping Costs
We charge a flat rate of R120 per package, no matter the distance and size of the box, to all areas within South Africa.
You may also collect your order from our Store at Mall of the South in Johannesburg or send your own courier to collect from our store, should you wish to do this instead. You will find an option to check out to select “Client to Collect” order.
Can I track my order?
Once we have packed your order, you will receive a courier reference number by e-mail that you can use to track your order on the courier website. We will indicate which courier service was used.
Visit the courier Company Website to Track
www.thecourierguy.co.za
Type your unique tracking number in to check.
Please allow up to 24 hours for the reference number to reflect to give the courier services enough time to check your package into their HUB. If it doesn’t show, wait a little while and try again.
Returns + Exchanges
What is your Return and Exchange Policy?
– NO REFUND POLICY effective from 15 Nov 2021
– NO RETURNS OR EXCHANGE POLICY effective 1 April 2024
As we are no longer a retail business and we do not keep stock, all our products are ordered via our online store, and made to order for each client. Please ensure that you order the correct size, style and colour product as we STRICTLY do not offer returns or exchanges on our orders. ALL ORDERS ARE CUSTOM MADE.
There are a number of sections in the Consumer Protection Act that allow goods to be returned, but it is important to note, that there is no general right of return. Example, when a consumer buys an item from a store and the next day they regret spending the money or simply does not like the item, the consumer cannot return the item for a refund. Some retailers do allow this, but it is not a consumer’s legal right to do so.
Please click on the below link whereby a South-African Law Firm writes in simple terms the right of the Consumer and the Supplier (as per South-African Consumer Protection Act)
https://visagievos.co.za/2021/06/04/when-is-a-consumer-entitled-to-a-refund/
What is your Policy on Product Defects?
*Product Defect Policy
At Plaasmeisie, we inspect every product for quality issues before shipment. If we identify a defect and it’s the last item in stock, we will notify you for your consent or discuss next steps.
If you receive a product with a defect that we missed, please contact us within 3 days of delivery. Provide a written description along with photos of the defect for us to assist you further.
Keep in mind that our products are handmade and each item is unique.
*Product Defect Policy for Used & Worn Products
Our defect warranty is valid for 21 days from the invoice date. Unfortunately, we cannot be held liable for defects reported after this period.
We take pride in the quality of our leather and craftsmanship. If you identify a defect within the warranty period, we will inspect the product to determine if it can be repaired. We will communicate the repair lead time with you.
If the product cannot be repaired, we will replace it with the same or a similar item. Please note that product replacements are at the full discretion of Plaasmeisie; clients do not have the right to choose between repair or replacement.
Thank you for your understanding!
*Damage Due to Excessive Wear
Please be aware that damage resulting from excessive wear or improper leather care will not be considered for repair or replacement.
If you notice a fault, please notify us in writing within 30 days, including photos of the product in your email.
Thank you for your understanding!
*Leather is a Natural Product
By purchasing a leather product from Plaasmeisie, you acknowledge the following:
– Leather is a natural material that may show traces of the animal’s past life, including brand marks, wrinkles, veins, healed scars, and variations in fiber density and color.
– No two pieces of leather are identical.
– The color of the leather advertised on our website may differ slightly from the product you receive.
– The tanning and color processing of each hide will influence the final appearance of the product.
Thank you for appreciating the unique qualities of our leather!
Can I refund a custom order?
Return and Exchange Policy
Please note that all orders placed with us are custom orders, effective 1 April 2024. Unfortunately, custom or personalized items cannot be returned or exchanged due to their specific nature, which prevents us from reselling them.
Thank you for your understanding!
Leather Colours and Shading
Take note that leather is a natural product, and each item is unique. The leather colour on our website and the product that you receive may be slightly different in colour, as natural light plays a role as well as the weather conditions at the time of our product photoshoots.
A slight change in leather colour being lighter or darker is not the basis to return a product or request a refund.
Lost Items
*Lost in Transit Items
Once your order has been dispatched from our premises, Plaasmeisie cannot be held liable for any loss or damage to the item during transit.
Thank you for your understanding!
Out of stock Items
If an item isn’t shown as in stock on our website, it’s currently unavailable. You can place a back order, but please note that our handmade products typically have a lead time of 2 to 6 weeks.
How to Care for your Leather
All your questions answered
1. How to remove dust from my leather shoes
Remove Dirt with a soft cloth
2. How to remove salt stains from my leather shoes
Deal with salt stains using water and vinegar. Mix 1 part vinegar with 2 parts water. Gently rub the mixture into the salt stains evenly using the soft cloth. Salt stains leave a white residue on your shoes. This method will also strip your shoes of wax polish if you have a build up.
3. How to remove oil from my leather shoes
Sprinkle baking soda or corn starch on the spot. Rub it gently with a damp cloth. Let it sit for a few hours or overnight. The soda or starch will absorb the oil. Wipe off the powder with a soft dry cloth. This will probably not remove the stains completely, but it will minimize the stain.
4. How do I know which product to use on my leather shoes?
The most important information that you should know before cleaning your leather shoes is, what type of leather is my shoe made of ?
The three types leather that we sell at Plaasmeisie is Suede Leather, Nubuck Leather and Full Grain Leather. Please ask our friendly sales staff if you are not sure which product you bought. The leather of your shoes will stain if you apply the incorrect leather cleaner on your shoes.
The type of leather will determine which product I can use.
Test any leather product, polish, wax and cleaners in a hidden spot beforehand.
5. How do I store my leather shoes correctly
Leather needs air to help rid itself of moisture. Choose something breathable, such as your Plaasmeisie Shoe Box or leave it open in your cupboard.
Leather absorbs moisture. Like rain, sweat and dew. Giving your shoes a break between the days you wear them allow them time to dry out.
Try wearing your shoes by alternating your Vellies if you prefer to wear leather every day.
6. How to dry my leather shoes
ALWAYS allow your shoes to dry in natural light and sunlight. Don’t place your leather product near a fire place or heater to dry. This can damage and dry the leather out and cause it to crack.
7. Don’t immerse your leather shoes in water
In other words, don’t dump it in the washing machine or a bath of water. Water damage will weaken your leather product and it will start to show visible cracks.
